Privacy Policy

This Privacy Policy explains how Divyana Operations & Solutions (“we”, “us”, “our”) collects, uses and protects personal information when you visit this website or contact us about our products. We are a Mumbai-based trader and supplier of spices, rice and aroma products under the Divora and Deviora brands.

1. Information we collect

We only collect information that you choose to give us, plus basic technical data needed to run the website.

• Enquiry form: your name, company name, email address, the product range you are interested in, and the details you add about your requirements (for example products, quantities, destination and packaging).
• Partnership form: your name, company name, email address, phone / WhatsApp number, country, the type of partnership you are interested in and a short description of your business.
• Direct contact: anything you share when you email, call or message us on WhatsApp.
• Technical data: like most websites, our hosting server records basic information such as your IP address, browser type and the pages visited, for security and to keep the site working.

We do not ask for payment details. This website does not sell products online.

2. How we use your information

• To reply to your enquiry and prepare quotations, samples or product information.
• To discuss and manage a business relationship or partnership with you.
• To keep records of our business communication.
• To keep the website secure and working properly.
• To meet our legal and regulatory obligations.

We do not use your information for any purpose you would not reasonably expect, and we do not send marketing emails unless you have asked to receive them.

3. Sharing your information

We do not sell or rent your personal information. We only share it when needed:

• with service providers who help us run the website and email (for example our hosting and email providers), who may only use it to provide their service to us;
• with logistics or business partners when this is needed to fulfil a confirmed order you have placed with us;
• when required by law, or to protect our rights and the safety of others.

4. Cookies

This website uses only the essential cookies needed for it to work (for example, to keep forms secure). We do not currently use advertising or tracking cookies. If we add analytics or similar tools in the future, we will update this policy.

5. How long we keep your information

We keep enquiry and partnership details for as long as needed to respond to you and to maintain our business relationship, and afterwards only as long as required for legal, tax or accounting purposes. You can ask us to delete your information at any time (see section 7).

6. How we protect your information

We use reasonable technical and organisational measures to protect your information, including a secure (HTTPS) connection, restricted access to website administration and regular updates. No method of sending or storing data online is completely secure, but we work to protect your information and act promptly if a problem occurs.

7. Your rights

Under applicable law, including India’s Digital Personal Data Protection Act, 2023, you can ask us to:

• tell you what personal information we hold about you;
• correct or update your information;
• delete your information;
• withdraw your consent to us using it.

To make a request or raise a concern, email us at info@divyanaoperationsandsolutions.com. We will respond within a reasonable time.

8. Buyers outside India

We work with buyers in India and abroad. Your information is handled by us in India and may be stored on servers of our hosting provider. By contacting us from outside India, you understand that your information will be processed in this way.

9. Children

This website is intended for businesses and is not directed at children. We do not knowingly collect information from anyone under 18.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page with its “Last updated” date.

11. Contact us

Divyana Operations & Solutions
4, 22/A, Sherly Rajan Road, Bandra West, Mumbai – 400050, India
Email: info@divyanaoperationsandsolutions.com